Question 1

Is BRB live yet?

Accepted Answer

We're opening to a small first Beta version in Hong Kong now. Join the exclusive waitlist and you'll be among the first in, with early members shaping what the concierge becomes.

Question 2

Where do you deliver?

Accepted Answer

Hong Kong Island first, from Fortress Hill to Sai Ying Pun, with delivery the same day and often within 90 minutes. More districts follow as the Beta version of BRB grows.

Question 3

What can I order?

Accepted Answer

Fashion, gifts, flowers and lifestyle products, all from independent local stores we've chosen ourselves. Each category is a moment of life that shopping usually eats.

Question 4

How does the concierge part work?

Accepted Answer

Message BRB, tell us the occasion, vibe or budget, and we send back the right 3 options. You confirm and we deliver. Ask any delivery updates or questions related to BRB, it is available 24/7.

Question 5

Does it cost more than going to the store myself?

Accepted Answer

You pay the store's price plus delivery. What you save is the part of your day the errand would have taken, and that was the point all along.

Question 6

Is BRB just a food delivery app for other things?

Accepted Answer

No. Food delivery optimises for speed and price and leaves you to search a long catalogue. BRB optimises for helpfulness and taste: you tell us what you need and we send the right 3 options from curated local stores, often delivered within 90 minutes. The curation is the product, not the speed.

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